RTO2378 Nhulunbuy High School

Client Appeals
 
RESPONSIBILITY OF
CEO
VERSION NUMBER
1.1
EFFECTIVE FROM
11 February 2014
NEXT REVIEW DATE
February 2015
REVIEWED BY
VET Management Committee
 
 
7(B) CLIENT APPEALS
 
If a student is dissatisfied with a decision made by the RTO, he/she can lodge an appeal to have the case reviewed at no cost to the student. This includes decisions relating to complaints outcomes and assessment appeals, as well as notifications of unsatisfactory course progress, unsatisfactory attendance, misbehaviour, refusal to provide a letter of release, and/or pending cancellation of enrolment by the RTO.
 
The request will be considered by the VET Coordinator, who may decide;
 
1. To establish an internal appeals panel; or
2. that there are insufficient grounds to take further action, thus concluding the consideration of the matter under these internal procedures
 
The review will be conducted in private and all relevant facts will be taken into consideration. The student may attend and be accompanied by a friend or representative who may speak and act on his/her behalf, including providing evidence. If the complaint involves a member of staff, he/she will also be invited to present his/her case to the panel. A person will be appointed to take a written record of the meeting. a copy of all related documentation, including a statement of findings demonstrating the reasons on the student's file and a copy of the statement/s of finding will be provided to the student.
 
If the matter is still unresolved then DOE General Manager for East Arnhem will be contacted to resolve the situation.